Operations Management – Jay Heizer, Barry Render, Chuck Munson – 12th Edition

Part I: Introduction to Operations Management
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

Part II: Designing Operations
5. Design of Goods and Services
S5. Sustainability in the Supply Chain
6. Managing Quality
S6. Statistical Process Control
7. Process Strategy
S7. Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement

PART III: Managing Operations
11. Supply Chain Management
S11. Supply Chain Management Analytics
12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Lean Operations
17. Maintenance and Reliability

PART IV: Business Analytics Modules
Module A. Decision-Making Tools
Module B. Linear Programming
Module C. Transportation Models
Module D. Waiting-Line Models
Module E. Learning Curves
Module F. Simulation

Online Tutorials
1. Statistical Tools for Managers
2. Acceptance Sampling
3. The Simplex Method of Linear Programming
4. The MODI and VAM Methods of Solving Transportation Problems
5. Vehicle Routing and Scheduling