Quality Management Demystified; A Self Teaching Guide – Sid Kemp (McGraw-Hill) – 1st Edition

Part 1: Managing Quality Chapter

1: Quality Throughout History Chapter

2: The Development of Quality Management Chapter

3: Defining Quality Chapter

4: Quality for the Customer Part

2: Quality Essentials Chapter

5: Key Quality Concepts Chapter

6: Defining, Planning for, Controlling, Assuring, and Delivering Quality Chapter

7: Leading a Quality Team Chapter

8: Quality Engineering Chapter

9: Auditing Quality Chapter

10: Statistics for Quality Part Three: Quality Movements Chapter

11: Total Quality Management Chapter

12: Quality Standards -- ISO 9000 and More Chapter

13: Six Sigma Chapter

14: The Cost of Quality Chapter

15: The Capability for Quality: CMM and CMMI Chapter

16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing Part Four: Practical Quality Management Chapter

17: Challenges and Leadership Chapter

18: Practical Quality for Projects and Programs Chapter

19: Global Quality in the 21st Century Final Exam Answers to Quiz, Mid-Term Exam, and Final Exam Questions List of Acronyms and Glossary Resources for Learning Index